All Yours users have possession of their Bitcoin SV private keys. Your private keys are derived from something called a "mnemonic" which is a string of words generated randomly. Yours Inc. does not have access to your private keys - they only store an encrypted version of your mnemonic to their server. Your mnemonic is encrypted with a hash of your password that they never see.
They recommend every user back up their mnemonic to make sure you can still access your funds in the event of an emergency, such as forgetting your password. Your mnemonic can be backed up on the cash page.
It is possible to import your Yours wallet into ElectrumSV, a multi-platform Bitcoin SV wallet. Here's how you do it.
First, be sure you are logged in, then get your mnemonic from the cash page.
Next, download ElectrumSV.
When you run ElectrumSV, it will either ask you to create a wallet when you first run it, or if you already have a wallet, you should go to the "file" menu and click "new/restore".
In the wallet creation window, type in a name for your wallet. It's a good idea to put "yours" in the name so you know that it refers to your Yours wallet :)
Next, choose "standard wallet".
Then choose "I already have a seed".
Then type in your mnemonic.
Before you can continue, you will need to click "options" and then choose "BIP39 seed". Leave the other options unselected.
Next, change the path to the original path type. The path should be m/44'/0'/0'
Next, insert an optional password to encrypt your new wallet. It is strongly recommended that you encrypt your wallet with a password.
Next you will see your wallet. It will take a few minutes to synchronize. After it synchronizes you will see your full balance and all your Yours transactions in Electron Cash.
Note that Yours currently uses only the first address on the BIP39 wallet. If you send transactions in your ElectrumSV wallet, they will not show up in Yours. It is recommended that you only use ElectrumSV to restore your Yours wallet only if you cannot access the funds on Yours itself.
If you have problems while using the Yours website, please contact support@yours.org. If you have any problems while using ElectrumSV, please submit an issue on their Github repository.
 

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Comments
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Good post, very useful.
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   7mo ago
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its not possible to add the wallet from existing electroncash(BCH) wallet... has to be done from scratch.. very unfortunate
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   7mo ago
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Person with comment about electroncash wallet, I have no idea what you are talking about, if you have a problem please elaborate with as much detail as possible or add an issue to electrumsv repo.
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   7mo ago
  spent 1.0¢
Thanks for this post. I have not started using ElectrumSV yet because I still cannot get it to run on either Debian or Ubuntu due to different dependency issues. Based on recent GitHub submits I expect that some of that will be cleared up in the next release.
In the meantime I followed this process to "open" my Yours.org wallet using Electron Cash. I'm wondering whether it's a problem with Electron Cash specifically, or just the fact it's an SPV wallet (?), but it really seems to have a hard time displaying the correct balances. It seems to be "Synchronizing..." forever actually. I wonder whether it's a problem with the wallet and/or the fact that Yours.org uses the same address over and over. Wallets with transactions that use many different addresses once or twice seem to work fine, but this wallet, with 400+ transactions for one address, not so much. I wanted to move funds out of the first address (and then back in) as a test, but Electron Cash was complaining about missing inputs, which I think is a symptom of the problem. Something is out of sync...
To "get past" the issue I had to use BlockChair to create a filter on the address (cash address format, even for BSV... ugh) and "is_spent = false" to determine which inputs where actually valid, then do a "Spend from" address and manually delete the invalid inputs (from a long list) before sending the Tx! Good times.
Hopefully ElectrumSV, when I get to try it out, does not have this issue.
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   6mo ago
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